The Information Technology Infrastructure Library (ITIL) Certification is an internationally recognized credential. It is specially designed for those IT professionals who wish to pursue a career in service management or want to get promoted to senior level managerial job positions. This certification is an elementary level one in IT service management. This certification helps professionals to use various tools and practices to help in the development and growth of the business. ITIL consists of the following modules:
- Service design
- Service and operation transition
- Continual service improvement
The ITIL examination is an objective test comprising of 40 MCQs.The format of this test is aa closed-book one. In order to clear this exam, students need to gain at least 65% marks. Following are 8 reference books and guides to help you prepare for the ITIL certification program quickly and more effectively:
1. Passing Your ITIL Foundation Exam (Best Management Practice) – Second Edition
This guide helps you to prepare for the ITIL Foundation Exam and understand key ITIL principles through practice questions. It also comes with various brainstorming activities to help learners write the basic concepts of the chapters in the book. The book has more than 70 questions for readers to solve and prepare for their ITIL exam. This guide is published by TSO and backed by the APM; the Official Accreditor of ITIL exams. This guide helps you to prepare for the ITIL foundation exam and is according to the current ITIL course.
Therefore, this book is the perfect guide for those who want to prepare for the ITIL Foundation Exam and earn an ITIL certification but don’t have enough time to go through each and every topic. This guide is a great way to learn the fundamental concepts of IT service management. It consists of lessons on fundamentals of service management, ITIL lifecycle, and various service management terminologies used in the industry. It also gives an overview of the ITIL exam through a mock paper that will help you to prepare for the exam more easily.
2. ITIL Foundation Complete Certification Kit Study Book and eLearning Program – 4th Edition by Ivanka Menken
The ITIL Foundation Certification Kit is a perfect guide to prepare for the ITIL certifications exam. It gives in-depth knowledge about the ITIL lifecycle, from strategy to continual service improvement. Each and every topic in the book is explained in such a way that readers will be able to grasp the core concepts without any difficulty. The book has a total of 392 pages, and it can also be used as a reference book to prepare for other ITIL exams. This book also provides ways for how ITIL practices can be adopted in the practical world. The book has no particular restrictions for readers as the topics can be covered in any sequence as desired by the readers. This book also comes with several media resources which makers the learning process more smooth.
3. IT Service Management: A Guide for ITIL Foundation Exam Candidates, Second Edition
This book is perfect for those who have completed training for the ITIL exam and want to test their preparation level. This guide is divided into four parts. In the first part, you learn the fundamental concepts of ITIL service management. In the second part, you learn about the ITIL lifecycle and its different modules. In the third part, you learn about different ITIL operations, and in the last part, one discusses measurements and metrics. This book gives you a complete overview of the ITIL examination and helps you to prepare for the ITIL exam in less time.
4. ITIL Lifecycle Publication Suite
The ITIL Lifecycle Publication Suite covers all the five ITIL foundation modules. The book starts with the ITIL service strategy and then the ITIL Lifecycle modules. Each stage is correlated to the previous one. The suite comes with a total of five books and gives in-depth knowledge about ITIL practices. It also provides information about crisis management and informs about effective management of events or incidents.
At each level, learners are provided with regular and constant feedback, helping them to keep themselves abreast of the latest business requirements as well as suitable IT services emerging in the market. Since this book consists of five individual books, buying each book separately can be a bit expensive, therefore buying the entire suite can save you a lot of money. This suite is available in both printed and PDF formats.
5. Introduction to the ITIL Service Lifecycle
This book for the OGC (Office of Government Commerce), is one of the few ITIL books that are approved by the Government. This book can be read by anyone who wants to gain a better understanding of the ITIL fundamentals. The language of the book is simple yet effective so that anyone can understand its key points easily.
The writing style of the book is not too formal, and all the topics are written in a very precise manner and to the point. Even the figures in the book are very simple to understand that they do not require too much expertise or previous ITIL knowledge. All in all, this book is a great option for beginners who wish to earn an ITIL certification without spending too much on ITIL training or other learning material or resources.
6. ITIL Foundation Essentials: The Exam Facts You Need
ITIL Foundation Essentials is a great resource book for aspiring ITIL professionals. This book consists of 150 pages and gives an in-depth knowledge about the basics of ITIL service management. This book has an easy and simple design that helps the readers to understand the text easily. This book is perfect for those who are interested in learning ITIL fundamentals. Not only that, but this book is a must-have for aspiring professionals who wish to clear the newly launched ITIL 4 Certification – Foundation level. Not only beginners, but experienced professionals can also benefit from this book by revising and refreshing all the basic ITIL concepts and terminology.
7. ITIL For Beginners: The Complete Beginner’s Guide To ITIL
ITIL For Beginners is a complete book for clearing the ITIL Foundation exam. This book includes various teaching methods that are specially designed for elementary level learners to help them gain in-depth knowledge about the various lifecycle modules of ITIL. The guide covers complex topics in simple terminology, which makes it an ideal option for new learners.
8. ITIL 2011 Edition – A Pocket Guide (Best Practice Series)
This comprehensive guide provides you with an overall understanding of the whole concept of ITIL. Through this book, various experts belonging to the IT Service Management Forum have tried to answer this puzzling question faced by many aspiring professionals, that is, if the topics covered in this guide successfully represent the gist of ITIL, with limited length as a pocket book for students of no more than 200 pages.
This simple and easy way of encapsulating the core of the ITIL framework makes it an ideal guide for professionals to revise and revisit the basics for a better understanding of core concepts. This book is not as dense a read as other detailed advanced guides are. This read saves time for professionals who just want to refresh their concepts without getting into too much details.